Organizational Chart
Below is a list of all City departments and their responsibilities. View the City of Terrace Organizational Chart to see how we all work together with Mayor and Council.
Department Contacts
Click on the title of the department below for the department's contact info or click here for all City department contacts.
Administration Department
The City's Administration Department oversees the City's operations and provides legislative support to Mayor and Council. Council meetings and functions are co-ordinated through Administration, and this department is also responsible for the maintenance and retention of bylaws, and Council Minutes. This department is also responsible for inquiries under the City's Access to Information Bylaw, and Freedom of Information and Protection of Privacy Legislation.
Communications, corporate land management, and economic development also fall under the Administration Department's functions, with staff dedicated to these areas.
Phone: 250-635-6311, Email: cityhall@terrace.ca
Public Works Department
The City’s Public Works Department is responsible for roads, water, sewer and storm services, solid waste collection (garbage, recycling and compost) landfill, City buildings, purchase of any city vehicle or equipment, vehicle fleet insurance, snow removal, street signs, street lights, City’s infrastructure construction or reconstruction projects, engineering, water supply, treatment and distribution, and wastewater collection and treatment.
Phone: 250-615-4000, Email: pw@terrace.ca
Development Services
The Development Services Department is responsible for:
- Planning
- Mapping & GIS
- Building Permits
- Business Licences
- Bylaw Enforcement
- Animal Control
- Climate Change Action & Sustainability
Phone: 250-615-4000, Email: developmentservices@terrace.ca
Parks, Recreation & Culture Department
Formerly known as the Leisure Services Department, the Parks, Recreation & Culture Department is responsible for the management and operation of the Sportsplex, Aquatic Centre, cemeteries and over 100 hectares of parks and amenities throughout the community. The Social Development program is also included in this department.
Phone: 250-615-3000, Email: pr@terrace.ca
Finance Department
The Finance Department is responsible for executing the City budget through the collection of taxation revenue, and financing of operations. You can make inquiries here regarding Tax and Utilities, Tax Deferment, or download forms for Pre-authorized Tax Payment Plans.
Phone: 250-635-6311, Email: cityhall@terrace.ca
RCMP
The Terrace Detachment of the Royal Canadian Mounted Police serves the area approximately 50 km north on the Nass Road (leading to New Aiyansh), 24 km south towards Kitimat, 70 km east towards Cedarvale and 70 km west towards Prince Rupert.
Non-emergency: 250-638-7400, Emergency: 9-1-1
Fire Department
The Terrace Fire Department is committed to providing fire protection service in the municipality, including inspections and education. The Fire Department also co-ordinates the Emergency Rescue Team, the Hazardous Material Response Team, and Terrace & District Emergency Services for the area.
Non-emergency: 250-638-4734, Emergency: 9-1-1, Email: firehall@terrace.ca
City Performance Review
In November 2020, the City hired the INNOVA Strategy Group to evaluate the operational effectiveness of the City of Terrace - with a primary focus of aligning resources to achieve optimum performance. The resulting Municipal Service Assessment Report, states that "overall, this assessment finds that the City of Terrace operates at a high level."